![bomgar download file name bomgar download file name](https://software-advice.imgix.net/managed/products/screenshots/screenshot_156135.png)
Ensure that your customer has correctly entered their credentials to permit the customer client to connect to you.
#Bomgar download file name software
If the customer clicked Disallow/Block, have them open the internet security software on their computer and change the entry for bomgar-scc.exe to Allow/Permit. Alternately, your customer may have been prompted to allow or disallow/block the customer client when they ran the downloaded client.These firewalls will occasionally block outbound connections even after being disabled and may need to be uninstalled. Some examples of these include McAfee Security, Norton Security, and Zone Alarm. Make sure your remote customer has disabled any software firewalls that might be blocking outbound connections.Have your remote customer uninstall the BeyondTrust client, reboot their computer, and then run the executable file again.
![bomgar download file name bomgar download file name](https://whitehatsdesign.com/wp-content/uploads/2013/06/bomgar-android-UAE.jpg)
Contact BeyondTrust Technical Support at for a work-around. If clearing the browser cache does not work and your customer is not prompted to save or run a file, the firewall your customer is behind may be blocking the download.This should clear the browser cache, ensuring that the customer is not attempting to download an expired version of the customer client. If the download does not initiate when your customer clicks on your name, enters a session key, or enters a support request, have the customer hold down the Ctrl key and press F5.Is your customer able to download the customer client? Lead your customer through the same steps you took when testing the customer client download in step 3 of this troubleshooter.Is your customer able to get to your public site? Verify that the remote customer has internet connectivity. Is your customer able to download the customer client If the download does not initiate when your customer clicks on your name, enters a session key, or enters.Are you able to download the customer client?
#Bomgar download file name windows
My only experience is using it on windows systems. But we changed it to delayed start and adjusted the servicepipetimeout registry and it is pretty reliable. Try going through the initial steps of starting a BeyondTrust session on your own computer. The only problems I have run into is that it can get finicky on reboots sometime, since the bomgar service times out in our systems.You can change this status from the Support menu or the system tray icon by selecting or deselecting Showing on Representative List. If you have selected to use the representative list, make sure that your display name is visible on your public site.Make sure you are logged into the representative console.Troubleshoot BeyondTrust Representative Console Connections